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Customer Service
Who will help you?
- During the initial roll-out of the new system, extra staff will be in the stations.
- Supervisors will be available in the stations on an on-going basis.
- Customer Service Agents via Call For Aid phones
- Ticket Office Terminal at Broadway Station
- FREEDOM Service Center Associates (1-877-FRDM-777 or 1-877-373-6777)
- You! See your balance on the fare gate as you pass through or view your FREEDOM transactions at the AVM
- Register for balance protection at the Ticket Office Terminal or by calling 1-877-FRDM-777 or 1-877-373-6777.
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