Customers using the new FREEDOM card will have the option of registering their cards with PATCO, or they may elect not to register. If a card is not registered, its use cannot be tracked to any individual. If a customer elects to register his/her smart card, he/she will provide PATCO with certain information including name, the serial number of the FREEDOM card, and a code word to be used in communicating with PATCO. Having done this, if the customer loses his/her FREEDOM card, he/she would merely call the FREEDOM Card Service Center
and report the card missing. The service center can then disable that FREEDOM card and preserve the value that is stored on the card. The customer can obtain a new FREEDOM card which will include the previous balance for a $5 fee.