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We are aware of an issue impacting online account access, value loads, and auto-reload following a recent system upgrade. This work is part of ongoing improvements to our fare system, including the rollout of Tap & Go contactless payments.

We are working with our fare collection provider on a fix, which we expect within about a week.

We know this is inconvenient. In the meantime:

• Add value in person at the Freedom Center
• Or switch to a standard FREEDOM Card

We appreciate your patience as we work through this and expand more convenient fare payment options.

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