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Our #1 Goal: Provide Safe, Convenient and Timely Service

Statement from John Rink, PATCO General Manager

We are very sorry for our recent level of service. At PATCO, it is our number one goal to provide safe, convenient, and timely service to our customers. We know that, in recent weeks, we have failed to provide the level of service you expect and deserve. We are monitoring customer feedback and we have heard the frustration of passengers who have withstood extended wait times, crowding on our platforms and in our trains. What our customers have experienced is not the level of service we strive to provide and we continue to take steps to improve our service.

It is important to note that we have been taking steps to maintain and repair the trains to counteract the effects of the winter weather. Since the snow storm on January 7, PATCO staff has been continuously replacing traction motors and making other repairs. A total of 21 motors have been replaced since January 8th alone. A typical motor replacement can take 6-8 hours. If we need to replace both motors, we swap the bad truck with a good spare truck. This work can take 2-3 hours, sometimes 4-6 hours if shimming is needed. During the workweek, PATCO works 3 shifts, day, mid-shift and night, working on repairs, maintenance and inspections. In addition, we scheduled overtime to continue with this work and address backlog of repairs. Over this past weekend alone, more than 500 person-hours were logged in the maintaining, inspecting, and repairing the train fleet for service on Monday.

We truly apologize for the inconveniences you experienced and we thank you for riding PATCO.

For further information on the recent delays, please click on the links below.

• January 9 – City Hall Station Train Incident Information
• January 12 – Morning Rush Hour Incident Information
• January 17 –  Morning Rush Hour Delays
  
  
  

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