PATCO Cares - PATCO employees joined a representative from Alex's Lemonade Stand in the fight against cancer in children, selling lemonade and accepting donations at Ferry Avenue, Woodcrest, Ashland, and Lindenwold Stations. Generous PATCO customers contributed almost $1100.
Police Training - In response to a request from the community, a PATCO Safety Specialist provided rail safety training for Voorhees and Gibbsboro police officers. The Voorhees Fire Department will be coming to PATCO for training in June.
Collingswood MayFair - PATCO co-promoted the Collingswood MayFair by seat-dropping flyers provided by Collingswood Partners and posting digital signs. In return PATCO had the opportunity to set up a booth at this annual event that draws thousands to Collingswood. Ridership at Collingswood Station on that Saturday was nearly 50% greater than on an average Saturday. PATCO staff talkied with hundreds of MayFair attendees in Collingswood, many of whom were eager to learn about PATCO's Reduced Fare Program for Medicare card holders, seniors, and the disabled.
Lost & Found - PATCO's service to its customers with respect to Lost & Found exemplifies our commitment to Collaboration, the Shared Value that is especially top of mind this month. PATCO's Lost & Found service involves numerous employees, including train operators, custodians, transit ambassadors, supervisors, customer service agents, dispatchers and more. They ensure that found items are handled efficiently to maximize the possibility of reuniting them with their owners.
Our Passenger Services Department maintains a Lost & Found office at our Lindenwold Station. During the month of May, a total of 77 items were claimed through that office, including 20 cell phones, 11 sets of keys, 11 wallets, 7 FREEDOM cards, 6 IDs, and 3 pairs of glasses.
Occasionally a customer realizes just as s/he is exiting the station that s/he has left something valuable on the train and reaches out for immediate assistance. At least 5 times this month, we successfully retrieved and returned valuable items to our customers within minutes of their loss.
Ridership - Ridership in May, 2016 was 871,973, an increase of 27,755 (+3.29%) when compared to the same period of 2015. Year to Date ridership as of 5/31/2016 was 4,374,356, an increase of 5.73% when compared to the same period of 2015.
On-time Performance - The on-time performance for the 5,500 scheduled trips in May was 96.83%. Performance for the year to date is 96.26%.
On seven days in May, we had no delays. Trespassers in the track area on two occasions accounted for a total of 14 late trains this month. The incident that most affected our schedule involved disabled work equipment that needed to be moved with a crane.
Escalators & Elevators - In May we again exceeded our goals. Availability of all escalators was 99.3%, and elevator availability was 99.7%. Year to date, escalator availability has been 98.3% and elevator availability has been 99.3%.