From the General Manager
Message from General Manager
Report to our Customers and Commissioners - May, 2019
Service
Collingswood Festivities – On April 16, PATCO celebrated its 50th anniversary at Collingswood Station. Each customer received an RF ID wallet and had an opportunity to spin for prizes, among which were preloaded ($50) FREEDOM cards, round-trip tickets, free rides, and assorted promotional items.
PATCO also celebrated the opening of the brand new elevator at Collingswood Station. In addition to serving passengers with limited mobility and those with strollers, the Collingswood elevator will be an ideal option for cyclists, many of whom ride their bikes to Collingswood Station.
PATCO now has eight fully accessible stations, three more than the quota required by the Federal Transit Administration and ADA. Work is progressing at Haddonfield, and has recently begun at Ashland as we continue to move toward full accessibility throughout the system.
On-Time Performance – In April, 2019, we had scheduled 5,858 trips. Our on-time performance was 96.81% for the month and 97.21% for the year to date. This compares favorably to 96.59% for April of 2018 and 95.87% for year to date as of April 30, 2018. Our service was 100% on time for 15 weekday evenings and 11 weekday mornings, with one streak of 5 mornings in a row.
Availability of Transit Equipment – PATCO closely monitors the availability of equipment to meet the needs of our peak service customers. We met the loadline requirement for every day’s peak service.
STEWARDSHIP
Elevator/ Escalator Availability – We again met our goals this month. Availability of all elevators was 99.10% for the month of April and 99.40% for the Year to Date. Availability of all escalators was 97.70% for the month and 97.72% for the Year to date.
Performance of Preventive Maintenance - Monthly preventive maintenance was performed on all escalators and elevators in April. Note that the new elevator at Collingswood (which had no outages at all in its first month of service) is under warranty.
Community
Hand Bag Donations – In April, Human Resources requested donations of gently used hand bags to benefit homeless women and victims of domestic violence. Although many of PATCO’s employees generously participated in this initiative, sometimes purchasing brand new bags, one Way & Power Track Mechanic outshone everyone in the Authority. Using social media, he solicited help from his friends and family to collect 182 purses! He even brought them in on his day off. We are very impressed by his commitment to the community, as evidenced by his extraordinary efforts.
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