Bike MS City to Shore Event - Despite weather that would discourage the less hearty, 6,000 cyclists converged upon Woodcrest Station to begin their ride to Ocean City, NJ. Several employees volunteered to help at the kick-off. Approximately 700 cyclists took PATCO's train to Woodcrest on Saturday morning, September 24, with all bikers on the road before 8:30. The MS Society hopes to have raised $6 million through this annual fund raiser to benefit those afflicted with multiple sclerosis.
Ridership - Ridership in September, 2016 was 903,997, an increase of 40,199 (+4.65%) when compared to the same period of 2015. The number of weekdays was the same in 2016 as in 2015, but we would note that the Pope's visit did give us a bump in weekend ridership last September. A comparison of average weekday ridership in the month of September in 2016 vs. 2015 is as follows:
38,038 in 2016 vs. 35,792 in 2015, a 6.2% increase.
Year to date ridership as of 9/30/2016 was 8,017,171, an increase of 459,200 (+6.08%) when compared to the same period of 2015.
On-Time Performance - The on-time performance for the 5,431 scheduled trips in September was 95.67%. Performance for the year to date was 95.90%. When examining our performance during peak periods in September, we find 11 "rush hours" in which no trains at all were delayed. We did improve compared to last month (August, 2016 - 95.42%) and performed nearly as well as September of last year (95.75%).
The incident affecting the most trains in September involved a passenger's medical emergency during the morning rush. In response to a loss of signals during one mid-day, we implemented several procedures to serve our customers as well as possible until the situation was resolved, including turning trains, arranging with NJ Transit to cross-honor tickets over the Ben Franklin Bridge, and using social media to communicate the delay. On another day, two deer were spotted in the track area and we had 14 late trains and 1 annulment; as a result of our precautions, the animals were not harmed.
Customer Recognition of Excellent Service - Customer "Jeff" Tweeted:
Props to PATCO for ingenuity! PA on the train went out, so someone in ctr tower announced stops over each station's PA."
Verizon Cell Phone Service - Verizon has been working to provide cell phone service in our subway stations. They have completed installation of the necessary equipment in both City Hall Station in Camden and 12th/13th/Locust Street Station in Philadelphia. They will continue their efforts to offer this service at the remaining subway stations.
Escalators / Elevators Availability - In September we again exceeded our goals. Availability of all escalators was 97.95% in September and 98.27% for the year to date. Availability of elevators was 99.5% in September and 99.41% for the year to date.
Car Overhaul Program - Thirty-six (36) refurbished cars have now been conditionally accepted. Two more arrived on site in mid-October.