From the General Manager

Message from General Manager

Report to our Customers and Commissioners - February, 2020

SERVICE

On-Time Performance – In February, we had scheduled 5,493 trips, of which 7 trips were cancelled, 99 trains were late, and 26 stations were bypassed.  Our on-time performance 98.03%, which compares favorably to the 97.21% in February of 2019. Year to date, on-time performance has been 97.84% in 2020. 

Availability of Transit Equipment – PATCO closely monitors the availability of equipment to meet the needs of our peak service customers.  In February we had sufficient equipment to start every “rush hour” with a full complement of equipment to serve our customers.

Ridership – Ridership in February, 2020 was 899,571, an increase of 44,207 (+5.17%) when compared to February of 2019.  Average weekday ridership this February was 39,141, compared to 38,567 last year, a 1.5% increase.  Furthermore, ridership year to date as of February 29, 2020, totaled 1,841,873, an increase of 81,954 (+4.66%) compared to the same period in 2019. 

FREEDOM Service Centers – In February, the Service Centers at Broadway and Woodcrest replaced 334 FREEDOM Cards that reached their 10 year expiration mark.  In addition, 173 seniors (age 65 and above) and disabled customers signed up for the Reduced Fare Program, enabling them to take advantage of reduced fares during off-peak hours.  Ninety-four (94) customers signed up for the FREEDOM Share card for use on both PATCO and SEPTA, and 12 “T” cards were issued to transit benefit customers.   Furthermore, four (4) students signed up for a FREEDOM card, saving the $5 cost of the FREEDOM card by showing their educational ID.   

STEWARDSHIP

Elevators / Escalators

·         Availability –Availability of all elevators was 99.76% for the month of February and 98.66% for the year to date.   Availability of all escalators was 97.03% for the month of February and 97.50% for the year to date.  In each case we exceeded our goals (97% and 96%, respectively).  Twenty-four percent (24%) of the escalator outage for the month involved the down escalator from the Woodcrest (normally) eastbound platform, which was reversed to upward service during work on the (normally) westbound platform.  The Woodcrest elevator was operating to serve customers traveling both up and down during the entire interval.

·         Performance of Preventive Maintenance - Monthly preventive maintenance was performed on all elevators and escalators in February.   Note that the new elevators at Collingswood and Haddonfield are under warranty.