From the General Manager
Message from General Manager
To the Commissioners and our Customers, July 19, 2017
STEWARDSHIP
Car Overhaul Project - The last Budd Company pair, Cars 239/240, left the Lindenwold facility on June 30. Each of these cars had run over 2.1 million miles in their decades of service.
So far PATCO has conditionally accepted 56 refurbished cars; two additional cars arrived from the car builder's plant on June 29.
Escalators / Elevators -
- Availability - We again met our goals in June. Availability of all escalators was 97.66% for the month and 97.67% for the year to date. Availability of elevators was 99.62% for the month and 99.45% for the year to date.
- Performance of Preventive Maintenance - Monthly preventive maintenance was performed on all escalators and elevators in June. The consistent performance of this maintenance significantly contributes to the reliability of the escalators and elevators.
SERVICE
Lost and Found - PATCO's staff works around the clock to gather found items and ensure they are forwarded to our Lost & Found Department at our Lindenwold Station. In June alone, we rescued over 150 items, including two laptop computers. The owners of those two laptops were particularly pleased to retrieve their belongings. As of June, we have expanded the hours during which customers can come to Lost & Found to claim their cell phones, wallets, keys, and a wide assortment of other items.
Ridership - Ridership in June, 2017 was 951,466, an increase of 14,417 (+1.54%) when compared to June of 2016. A comparison of calendars reveals that the number of weekdays in June was the same in 2017 as in 2016. Average weekday ridership in June, 2017 was 38,098, compared to 37,741 in June of 2016, a 0.95% increase. Year to date as of the end of June, ridership in 2017 was 5,443,028, an increase of 131,623 (+2.48%) compared to last year.
On-Time Performance - The on-time performance for the 5,384 scheduled trips in June was 96.98%. With respect to service during the 22 weekdays, trains were on time during 14 morning peaks and 8 evening peaks. On-time performance year to date is 96.60%, compared to 96.12% for the first six months of 2016.
COMMUNITY
School Field Trips - During the month of June, PATCO facilitated field trips for over 300 students who traveled to Center City to visit the new Museum of the American Revolution and other historical attractions.
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