On-Time Performance - The on-time performance for the 5,076 scheduled trips in February was 98.61%. With respect to service during the 20 weekdays, trains were on time 97.89% during the morning peak and 98.74% during the evening peak. On-time performance year to date is 95.93%.
The number of delay incidents was cut by 75% in February, compared to January. Milder weather and implementing the January 28 schedule contributed to significantly more reliable service. By designing a schedule that required slightly fewer cars each weekday, we were able to substitute equipment quickly if a train were disabled or would be late in arriving at one end, affecting its departure time in the opposite direction. We are carefully monitoring ridership and car availability and hope to issue a schedule with more frequent service in the next few months.
Ridership - Average weekday ridership in February, 2017 was 38,222 compared to 36,662 in February of 2016, a 4.25% increase. Overall ridership in February, 2017 was 839,628, a decrease of 14,127 (-1.65%) when compared to February of 2016, attributable to 2016 being a leap year with 29 days in February whereas February, 2017 had only 28. The number of Saturdays and Sundays was the same.
Year to date as of the end of February, ridership in 2017 was 1,731,878, an increase of 63,369 (+3.80%) compared to last year.
Overhaul Program - Forty-six (46) refurbished cars are serving our customers. Two (2) cars were delivered on February 28 and are undergoing commissioning on-site.
Escalators / Elevators Availability - We again met our goals in February. Availability of all escalators was 97.28% for the month of February and 97.45% for the year to date. Availability of elevators was 99.21% in February and 99.05% for the year to date.
Community Partnerships - The General Manager has met with representatives of several communities to discuss ways we can partner. Collingswood was particularly interested in our FREEDOM To Save program, through which businesses offer discounts to PATCO FREEDOM card holders. PATCO provides exposure to our mutual customers through its FREEDOM To Save web page with links to the businesses. In addition, we utilize social media once a week to feature a participating business and its offer to PATCO customers, and businesses have a one-time opportunity to provide materials for a seat drop. As a result of a follow-up meeting with the Collingswood BID (Business Improvement District) to explain the advantages of this program, seven (7) new partners have joined FREEDOM To Save. This meeting also gave PATCO an opportunity to promote PATCO Cares, through which nonprofit organizations can interface with PATCO riders.